General Terms and Conditions

Last Updated: 15/03/2024

1 - Purchasing on

A. All products purchased on are sold directly by the company s.r.l, registered on the Register of Companies of Milan since 13/06/2008 with Italian VAT Reg n. 06217660965. s.r.l. headquarters is located in Via Nazionale dei Giovi 274, Lentate sul Seveso (MB) 20823.
B. Prices shown in the Basket are in Euros (or in another currency selected by the user). The Basket always specifies "Total VAT Included" or "Total Taxes Excluded", depending on the selected shipping country; when VAT is included, it refers to the selected shipping country (the VAT rate that may be included is Italian only if Italy is selected as the shipping country).
C. The Total shown in the Basket is summarised in the Order Form which the Customer must confirm in order to conclude the contract. There may be differences in the order of "cents" between the Total shown in the Basket and the Total shown in the Order Form. The amount shown in the Order Form is the amount that is also represented in the Order Confirmation email and in the Customer's Account, this amount is the amount that is contractually defined and determines the transaction in question.
D. The aim of this page is not to represent all company procedures: for this kind of information, we suggest you to read the following pages: Shipping and Delivery, Curbside Delivery and Payments.

2 - Buying Procedure

A. To proceed with a purchase of one or more products on it is necessary to complete an Order Form. Each transactional mail (i.e. Order Confirmation, automatic updates on the status of the order, confirmation of the availability of the supply with its request for authorization to proceed, and any other written communication sent by for the proper execution of the contract) is sent to the email box entered by the user when creating the Account (the email can be changed within the Account itself).
B. The purchase is free for each user: being an e-commerce platform, it is possible to place orders (even very customised ones) without any intervention by the operators of In the unlikely even that a user (in dealing with the professionals in charge of the service) adapts attitudes contrary to the principles of fairness and good faith, reserves the right to refuse the order that may have been placed (in the event of payment being made, a refund will be made under the condition described in point 3E); in such circumstances also reserves the right to cancel the user's Account.
C. The contract is completed when receives the Order Form and the full or down payment (this is valid for all distance sales autonomously placed by customers, for distance sales placed by our Customer Care on behalf of the customer and for orders placed directly at headquarters);  for orders placed at our headquarters, the contract is intended concluded after filling in the order and once the customer signs the Order Confirmation (even without a full or down payment).
D. The insertion of the order is subject to a minimum amount, variable according to the country of destination and viewable inside the Basket.
E. Prices are customised on the basis of automated decision-making processes (according to country of destination, class of user, total amount).
F. The price shall be considered "blocked" when receives the relevant payment (or down payment of at least 40%) and at the same time there is no request from the Customer to wait with the start of production; for orders with down payment of less than 40% the price is to be considered "blocked" for 30 days from the placing of the order; for orders without the down payment the price is to be considered "blocked" for 10 days; after the specified time limit, it ma be necessary to enter a new order, which will be updated with the prices in force at the time of re-entry; in this case, the time of conclusion of the contract remains unchanged (even in the case of assigning a new order number, a new purchase contract is not formed).
G. For each order, even when the basket has been made with the help of the Operator or fully made by the Operator without any intervention from the Customer, the responsibility to check and verify the details of the Order is always charged to the Customer. The Customer is bound to carefully verify the Basket before placing the order (or check the Order Confirmation in case the order has been placed by an Operator upon the Customer's request); such verifications are aimed at matching the configuration details of the ordered items with their housing requirements.
H. In the case of several contracts (pertaining to the same customer), the fulfilments of which overlap in time, the different contracts are managed as one supply. This implies that:
1- it is possible for to bundle the different parts of the delivery in order to organise a single delivery (unless different delivery services have been purchased for the different orders);
2- any failure to comply with the contractual terms of one part of the supply may result in failure to progress in the execution of other parts of the supply;
3- in the event of a delay in the production of a part of the supply, undertakes not to delay the execution of the other part that have been produced on time (unless a single delivery has been agreed at the time of closing the contracts subsequent to the first one)
4- subject to the provisions of Section 2H2, in the event of cancellation of part of the supply (due to the exceeding of the further reasonable period, section 6 of the GTC, or due to unavailability of the items, Section 7 GTC), the other parts of the supply shall remain in place with the mutual obligations remaining in place.
I. Outlet furniture can only be purchased through the intervention of an Operator: if, by chance (e.g. by adding a good to the Wish list and from there adding it to the Basket), a user independently purchases an Outlet product, the contract is not concluded (even if the payment has been made in the meantime); if the Outlet product is part of a larger supply, if the other conditions are met, the contract can be considered concluded for the other items, with the exception of the Outlet product.
L. In order to benefit from the VAT exemption, non-Italian European companies must contact Customer Service before placing the order (after the creation of the Account from the company and the supply of the company data, will verify the data received and activate a Company account). Orders placed independently may result in extra charges for the handling of the VAT return.
M. By transmitting the Order Form electronically, the buyer agrees to abide by all the General Terms and Conditions of Sale on this page.
N. The online selling contract between Customer and Supplier is intended to be concluded in Italy and ruled by Italian law. The competent court is the Court of Monza & Brianza (except for provisions present in superior sources).
O. In case Customers do not accept some of the Terms reported in our General Conditions, they are asked not to forward the order but to contact staff for clarifications.

3 - Order Changes

A. Any modification to the Order, requested by the Customer, on Contracts "already concluded" must necessarily be evaluated on a case-by-case basis, and possibly authorised by in some cases, it is thus possible a consensual change to the contents of the Contract, however the possibility of unilateral changes is always excluded (this concept is of course the base of any contract, in any legal system, we are specifying it for commercial transparency and for the convenience of both contracting parties).
B. The mere technical feasibility of the modification is often conditioned by the state of progress of the order in the various Production Steps: in this sense, it is possible that even when a consensual change can be applied, this will require an extra cost for the Customer. The various steps of production include (this is a generic and non-exhaustive list) the processing of the order for transmission to the factory, the processing of the order for actual production, the processing of orders for just-in-time semi-finished products or other components, any further processing, pre-assembly and finally packaging.
C. If the modification request is technically feasible, the following applies:
1 - the time of conclusion of the contract remains unchanged (even in case of the assignment of a new order number, there will be no new purchase contract, but a consensual variation of the previous one);
2 - the categories of the articles in the Order cannot be modified (e.g. an Order consisting of 1 bed, 1 wardrobe and 1 dresser cannot be modified by the removal of one of these articles but possibly by changing the models or a specific configuration);
3 - the amount shall be recalculated according to the prices in force at the time of the change and may not be less than 90% of the amount initially agreed
D. If the change request is authorised, the following applies:
1 - the operational modalities and any fees related to the modification of the order are defined by the Changes to your Order module
2 - the invoicing data entered at the time of the order cannot be changed;
3 - the change in shipping data may lead to different logistics costs (to be quantified according to the rates in force at the time of the modification);
4 - the Delivery Times start from the contract update date and therefore from the date of the new order number.
E. Any refunds will be made using the same type of payment chosen at the moment of the order (Credit Card or Bank Transfer). The currency used for the refund is always Euro (even in case of transactions in a different currency). The amount received by (or the amount corresponding to the part of the order that may have been deducted), will be refunded, net of bank charges in case of refund by bank transfer, and net of commissions in case of refund of payments by Credit Card (up to 3%).

4 - Shipping and Delivery

A. The supply is shipped after the receipt of the balance. Once the supply is ready, will ask for the Customer's availability to receive the order. Shipments must be authorised within 15 days from the reception of the form by email; if no authorisation has been received within the aforementioned time or should you request to postpone the delivery, the costs for the stock of goods or second shipping will be charged to the buyer (€ 2,50 per day per cubic metre, rounded up to the upper half cubic metre). Customers that choose the option to pick the supply up directly at our warehouse are asked to collect the products within 30 days from the communication of availability.
B. Regardless the chosen delivery method, the customer will always receive a phone call before delivery with information about the day and approximate time (according to the type of delivery the time frame might be more or less approximate). Once the delivery has been scheduled, the possible unavailability of the Customer can lead to extra costs, these vary according to the type of delivery; at the same time, if the carrier is unable to deliver during the scheduled day, we might load Store Credits on the Customer's account, the amount of the credit will depend on the delivery.
C. All customers with a final destination outside the European Union can pick up products directly at our warehouse by sending a carrier of their choice. By choosing "Picking up for extra EU Export" the system will automatically recalculate prices excluding Italian VAT, the buyer will be held responsible for his export declaration (the cost of the service for the Management of the Extra EU Pick-up corresponds to 90,00 €). only accepts picks-up with international shipping companies that usually handles exports outside the European Union. Pick-ups with customer's own means of transportation or national carriers are not accepted (the Customer Care can contact the carrier to verify the final destination: in case this is not confimed the order is temporarily put on hold up to the payment of the Italian VAT that will then be refunded upon receipt of the export documents). The same procedure used for the handling of Extra EU pick ups is also applied for other tax-free supplies such as foreign embassies, international institutions, the foreign military force on the Italian territory or other similar cases. Choosing USA or Canada as a destination country, the system automatically calculates the Total Amount VAT excluded; local VAT and duties will be calculated and charged to the buyer once your order is at customs. 
D. is legally responsible for the goods until delivery: from the moment of delivery (with the signature of the delivery document, in any form, paper or digital) the legal responsibility for the state of the products passes to the Customer;
E. before the delivery, reserves the right to open the packages of the supply to carry out spot checks or acquire photographic images.

5 - Shipping Costs

A. The Delivery Services box inside the Basket calculates a shipping costs estimate. With Standard Shipping, we intend all deliveries taking place at curbside - outside entrance gates, and for all those buildings which can be reached by a semi-trailer and which do not belong to Special Locations as clearly stated on the Shipping and Delivery page.
B. Standard Shipping does not take into account possible additional charges for locations and routes that require the use of means of delivery other than semi-trailer of 12 metres in length. For all addresses that require the use of a van (or other means of transport less than 12 metres long), a surcharge might be applied.
C. This surcharge may be quoted and communicated at different times before the order is placed:
1- if the Customer contacts us prior to the purchase communicating the "possibility" of being in a special location, the possible supplement is calculated by the "pre-sales" Customer Service (and the verification may lead to confirmation that the supplement is not applicable, or that it is not necessary);
2- if the Customer "does not contact us prior to the purchase", the address is verified at the conclusion of the contract (i.e. after payment of deposit or balance), and the possible surcharge is communicated to the Customer by the "after-sales" Customer Service (it is not possible to cancel orders in production; if an order already in production includes a surcharge for special location, the options available for the Customer are either to pay the surcharge or to indicate a different address outside the "special location").
D. In addition to the compatibility of used vehicles and local roads, there are other cases in which surcharges will be applied: 1 - old town centres where trucks have no access; 2 - unfinished buildings which are still considered construction sites; 3 - minor islands.
E. If you think you may fall within these categories, please contact us prior to purchase for better service: failure to report prior to purchase leads to invoicing later, during the production period, just before delivery, or in borderline cases even after delivery. Please read our Shipping and Delivery page for further information about all the different cases.
F. Outlet furniture are always sold "ex-warehouse", unless otherwise specified.

6 - Delivery Times

A. Delivery times are calculated by adding Production Times to Shipping Times as reported on the portal.
B. Production Times are intended as mere estimates based on experience and previous orders of the same product type: each product card indicates production times for the related product; waiting periods for custom-made products are normally included in a 4 to 10 week time for production. Shipping Times vary according to the destination and you can find them on our Delivery page.
C. In consideration of the nature of our products, "manufactured or acquired specifically for the Customer" (nature characterizing ALL products sold on the law provides an "additional period of time appropriate to the circumstances" within which a possible manufacturing delay is to be considered "appropriate according to circumstances". commits to deliver supplies within 60 days from the time agreed upon with the Customer (resulting from the sum of Production Times, Shipping Times and possible interruption of the service due to summer holidays, Christmas holidays or to extenuating circumstances): after this period, the Customer can terminate the contract without charges and will proceed with the refund of the paid amount (for orders including more products which are not coordinated or that belong to different collections, the Customer can terminate the purchase only of the products which have been delayed). Customer Care constantly updates customers about the status of their orders: if - before the expiry of the 60 days of the first additional period of time - the Customer, who has been promptly informed about the delay, accepts to wait for the products, he will not be able to terminate the contract before another 60-day time span.
D. constantly works to ensure that products are delivered within the estimated times or try to reduce them when possible: we suggest you check product cards, as well as our Delivery page for all information about average times and contact our Customer Care before purchasing in case Delivery Times are fundamental for your decision.
E. Please note that all productions and deliveries planned close to Christmas or summer vacations can be delayed due to the manufacturers and logistics closing periods (even the slightest delay can postpone the deadline until the re-opening in January and September).
F. The above mentioned times do not take into consideration any interruption of the service derived from atmospheric agents (snow, tornados, hurricanes, typhoons, storms...), natural events (flood, earthquakes, landslides, avalanches...), health-related events (national sanitary emergencies, pandemics...) and other exceptional man-related events (strikes, rallies, civil war, curfew, revolts...). The interruption of the service, originated by the above-listed events, will suspend the delivery terms described in this paragraph.

7 - Products Not Available

A. constantly works to keep its catalogue up-to-date. Because of the great number of products and collections we offer, it may rarely happen that some options are no longer available. In these cases, will promptly inform its customers who can decide whether to change the order or to claim for a refund of the amount already transferred.
B. For Outlet products available in a single unit, in case of simultaneous orders of the same item the priority is given according to the first payment received (and not the first order).
B. United Kingdom and Ireland only: upholstered items must meet specific fire-proof standards which are stricter than the ones in force in the rest of the European Union. As most of products are not realized with flame-retardant materials, it will be necessary to ask for a quote to the manufacturer to comply with these regulations. Please note that some of them do not provide such service. For this reason, we recommend British customers to contact our Customer Care team for availabilities and surcharges. If receives an order with upholstered items to be delivered to the UK or Ireland, our staff will promptly help the customer to find the most suitable solution.
C. United States and Canada only: we reserve the right to cancel orders that include products not compatible with the CARB2/TSCA rule on formaldehyde emission limits for wooden-based products or CTB 117 - 2013.

8 - Limits of Use

A. staff constantly works to keep all information on the website updated. At the same time, due to a huge load of developed contents, you may find inaccuracies. Moreover, for all product cards automatically translated by the system we invite you to contact our Customer Care before the purchase for every detail you may not find clear enough.
B. It's our daily responsibility to keep the website as accurate as possible but it is also the customer's responsibility to verify the truthfulness of all those details considered fundamental for his/her satisfaction and necessary in order to proceed with the purchase: for example if you need to match products with others you already own (verify the matching of the items and the colour combinations), for products with measurements slightly inferior to the available space (please contact us in order to verify dimensions and ask for advice regarding measurements criteria), or for those rare cases where Product Cards have discrepancies in different parts of the card itself (you must read the entire Product Card); furthermore in case of Product Cards with a "Digital Samples Page" (photos of finishes and colours samples) the Customer must observe the Samples with care in order to evaluate how the "definition" of a certain material or finish, found inside the Product Card, is translated in terms of aesthetics in the Digital Samples page and therefore in reality (the same holds true for Product Cards with integrated 3D graphic configurator which, despite being state of the art in "real time render" technology, despite effectively representing the product in its entirety, remain a digital simulation and cannot therefore replace the Digital Sample Library in terms of texture and colour fidelity). Keep in mind that the colour and texture of every natural material (wood, leather, stone, ...) change from piece to piece due to the variable outcome of each material and the variability of the processes the material itself goes through . Moreover, without prejudice to the use of the Digital Samples for the correct evaluation of colours and finishes keep in mind that 1 - small samples can convey a different aesthetic perception with respect to the same material over a larger surface area 2 - every batch of finish have a different "colour dye" which results in a minimal yet perceptible difference between samples and items of the same material / colour. For all wall-mounted items, or items to be fixed to the wall (shelves, wall units...) the structural stability is strictly connected to the type of wall and, as a consequence, to the hardware used. Customers are required to verify if the included hardware is compliant with the type of wall they have to correctly fix the elements, and 3 - for furniture lacquered with colours codified through international scales (e.g. RAL or NCS), the nature of the production process (strongly oriented towards craftsmanship) requires the Client to take into consideration a reasonable tolerance in assessing the congruity between the colours sample (defined precisely by the relative scale) and lthe actual lacquered furniture made to order (this is because the actual colour and the perceived colour depend on variable factors, other than the shade itself, such as the type of paint, the gloss, the size of the object).
C. The layered navigation (the instrument you find in the left column of each category which helps you to sort products) is to be intended as mere support to the selection of the desired item: labels present in these attributes may not represent the exact characteristics of the item; therefore customers have to rely upon the description of the single product cards.
D. We check the correctness of product prices as soon as we receive manufacturers' order confirmations (in the days after the purchase and payment), in case of rare mistakes or inconveniences, should the indicated price be inferior to the correct selling price, reserves the right to take on the difference or to contact the Customer to check if he/she still wants to purchase the product at the correct price (otherwise, the order of that item will not be accepted; in case of orders with one item only the paid sum will be redunded; in case of orders with more items only that single item will be removed). Should the correct price of a product be inferior to the one indicated, will notify it to the Customer, re-crediting the difference.
E. In case of any discrepancies between the textual description of the furniture included in an order and the visual graphic representation of a 3D project or a technical scheme, what is binding in contractual terms is the textual description (for example, if in a design project, above a sideboard, there are 2 shelves, but in the detail of the order the shelves are in quantity of 3... well the supply must include 3 shelves precisely because in case of a discrepancy we always refer to the textual description). All manufacturers, S.r.l. suppliers, constantly work to improve the offered products, for this reason, they reserve the right to modify technical features or sizes without notice, in case those changes affect only slightly the aesthetic aspect of the products as well as their use/ergonomics: also please take into consideration a certain margin in the dimensions of all upholstered products (dimensions of a product may vary according to the measured part and also due to the handicraft manufacturing of the padding; differences in terms of "some centimetres" are considered normal).
G. reserves the right to modify the names of some products, entirely or partially, to respect agreements with manufacturing companies. It is also possible that some products, shown on the website without a brand name, arrive with labels stating different names from the published ones; these variations are not a valid reason for the termination of the contract, as the "product name" can not be considered a fundamental element for the value of the product.

9 - Right of Withdrawal

A. Our collections are characterised by highly customisable products and our suppliers' production is mainly made to order or "just in time", for this reason, the Right of Withdrawal can not be applied on the large majority of the products in our catalogue, for more information please contact our Customer Care before the purchase. The right of withdrawal does not apply to supplies of products which are "non-prefabricated products, made based on an individual choice or decision by the consumer" (Directive 2011/83/UE of the European Parliament) and to "custom-made or clearly customized products" (art. 59 Legislative Decree 21/2014).
B. It is still valid (as inalienable) the right of the customer to withdraw from any distance contract, without penalties and without giving reasons, within 14 days from the day of the delivery to the address specified on the order (as specified before, this does not apply to all products belonging to the aforementioned types of customisation).
C. For supplies with an extra-EU destination, if local taxes and duties have been advanced by S.r.l, any exercise of the Right of Withdrawal does not provide for the refund of the full amount paid, but rather the refund of the amount paid minus taxes and duties.
D. Please, for more information read our Right of Withdrawal page.

10 - Specific Conditions for the Delivery with Assembling Service

A. Assembly services are not carried out in buildings that are not fit for use and are still in construction site" status. Upon detecting the "construction site" status, the assembly technicians are authorised to interrupt the delivery operations. The customer can choose whether to receive the delivery at curbside (without any re-credit) or whether to schedule a delivery with assembly after completion of the construction site (in this case, storage and second delivery costs will be charged). The stairwell to be used for the passage of the packages must fall within the definition of "Accessible Staircase". An accessible stairwell means that the stairwell must allow the passage of the package(s) and the persons involved in its handling. To be considered accessible, the stairwell must 1- be at least 90 cm wide and 220 cm high; 2- in the case of linear staircases, have a minimum landing of 90 x 90 cm; 3- in the case of two-flight staircases with 180° turns, have a minimum landing of 90 x 180 cm; 4- in the case of two-flight staircases with 90° turns, have a minimum landing of 120 x 120 cm. Even in cases where the stairwell is "accessible", when the supply includes one or more bulky products, it is the Customer's responsibility to check that the stairwell still allows the packages to be moved. The following are some examples of large packages (this list is not exhaustive): 5- large fixed table tops (especially in glass or stone); 6- stone table bases; 7- large linear sofas; 8- king-size sofa beds; 9- large assembled sideboards; 10- large display cabinets; 11- double-door refrigerators; 12- washing machine/dryer columns; 13- kitchen columns more than 60 cm wide. It is the customer's responsibility to provide correct information: partial or incorrect information may lead to the situation where packages that do not pass through the stairwell (or doors) are left at "curbside" or at intermediate points along the route, without any claim for a refund. In the case of a "non-accessible" stairwell, or staircases with a different shape from the examples shown, you should contact Customer Care before purchasing.
B. In some cases (deriving from various combinations of upper floors delivery, volume of the supply, bulky packages, type of stairs and access routes), the need may arise to use a so-called "aerial ladder" - service available in Italy only (a specific vehicle with a mechanical arm for lifting furniture from the street to a window in the building): in these cases a specific quote is formulated which includes the necessary inspection and rental of the aerial ladder (during the inspection the feasibility of the operation and any need for permits to occupy public land are checked). It is possible that for some supplies the Partner Installer provides the aerial ladder himself (even if the ladder is accessible and there are no bulky packages); in these cases the cost of the inspection and rental is already included in the assembly service estimate (but any permits are excluded). In any case, when the use of an aerial ladder is necessary, delivery times are likely to be longer.
C. The client must be present and relatively involved at the time of assembling steps. If this is not possible, it is very important for the client to delegate the presence to people who are fully informed of the client's wishes and expectations, of how the installation service is to be carried out, and who also have decision-making autonomy in their relations with the installers. It is the Customer's responsibility 1- to ensure that the access ways and the assembly area are free of obstacles and in a state of overall cleanliness; 2- to provide access to electricity in the destination premises; 3- to indicate the position of any installations potentially in conflict with the assembly of the furniture (normally electrical or plumbing installations hidden in the walls; we point out in particular the significant increase in the risk of conflict between furniture and fixtures in the case of pipes of various kinds that, within the wall, run horizontally or descend vertically from the ceiling.) 4- to verify the adequacy of the walls with respect to the fixing of the furniture with the use of "standard" plugs (a thickness of 12 cm is a necessary but not sufficient condition for the holding of suspended furniture; additional factors such as the tensile strength of the covering panels or of the material inside the wall, or the plaster's resistance to vibration, are the full responsibility of the client); 5- help the installation team to check the conformity of the products ordered before proceeding with assembly; 6- confirm the positioning of the furniture by indicating to the installers the exact positions desired; 7- the installed furniture must be verified before the end of the assembling service and before signing the Delivery Report (the signature must come from the customer or his delegate). After signing the Delivery Report, the responsibility for the state of the goods passes from srl to the Customer.
D. The installation service does not include: 1- eventual permits for access to Limited Traffic Areas; 2- eventual permits for occupation of public land (in case of use of an aerial ladder); 3- eventual additional handling costs in case of a bigger effective distance than the one indicated in the order (distance from the unloading area to the rooms of destination); more specifically we refer to the distance in metres, in number of floors for the internal staircase (or number of steps for the external stairs), the presence and accessibility of lifts; the presence, accessibility and measurements of the goods lift;4- disassembly and collection of used items; 5- particular additional modification to the furniture, such as cable holes or grooves for electrical sockets (except for any amendment already planned on a certain item); 6- plumbing or electrical connections (and the positioning of electrical appliances not purchased with the kitchen); 7- the use of chemical plugs for fixing to walls (possibly not suitable for fixing using standard plugs); 8- the assembly of any replacements of product parts that do not compromise the substantial completion of the assembly (returns and replacements of such parts are envisaged with delivery at street level, or require the possible purchase of a new assembly service); 9- future adjustments that become necessary after the natural settling of the furniture (e. g. adjustment of hinges, adjustments of sliding doors slipping from their tracks, adjustment of opening/movement mechanisms).
E. Any anomalies found on the products or in the environment may prevent the installation from being completed: in these cases the installer assesses the situation to decide how to proceed and whether to complete the installation. At the end of the installation, the customer is obliged to check with the installers the furniture received, and to sign the "Delivery Report" document (drawn up in two copies, one for the Fitter, one for the customer). In the event of anomalies, a detailed photograph of the affected part must be taken at the same time as signing the Delivery Report and a claim must be sent to Customer Service within 48 hours of delivery. Once the service has been completed, the fitters will leave the working environment in an overall state of order and cleanliness. Packages are collected, folded and either placed in the location of the building indicated by the Customer (it is the Customer's responsibility to indicate a location in line with any building regulations and municipal directives), or collected and disposed of (if the specific service is indicated as "included" in the delivery area).

11 - Possible Anomalies After Delivery

A. This point shows the assistance gives to customers after Delivery: these procedures do not by any means limit Warranty Rights which are acknowledged by the Consumers Code (view point n°11), but they have to be intended as a common ground where Customers can receive the best possible assistance. In case of possible disputes, the Customer can address to the European Commission Online Dispute Resolution.
B. With the customer's interest in mind, in case of issues concerning the supplied items, our Customer Care will verify the overall process throughout the different stages, from manufacturing up to the proper use of the products, to identify responsibilities; these can be assigned to the manufacturer, srl as a retailer, the carrier appointed by srl for the transport (this service is covered by an All Risk insurance) and the Customer or the person in charge of receiving the supply, moving the packages inside the house as well as proceeding with the assembling (for example in case of a company hired to assemble the furniture). During the unloading, assembling and the period immediately after the conclusion of the assembling process, Customers are bound to follow every step of our Procedure for the Reception and Verification of the products: in this way, they will receive the best assistance from our Customer Care thus resulting completely covered both in case of manufacturing defects and transport damages (which are not frequent but neither impossible).
C. In case a Customer does not follow all the steps stated in the procedure it may not be possible to properly assign the responsibility regarding the specific issue. In some cases we may ask the Customer to contribute to the possible replacement costs; always works with the satisfaction of its customers in mind, reserving the right to consider each case singularly.
This procedure serves the purpose to confirm our Customer Care that specific issues have not been caused by the customer himself (or a delegated person): each procedure has been specifically thought to protect most adequately our customers.
D. The replacement of damaged or faulty parts requires slightly inferior or even the same times as the ones needed for production since most of the products are custom-made and delivery terms remain the same as well. The replacement process starts once we receive the photographic documentation that must be sent to us soon after the delivery. works as quickly as possible to reduce waiting times.
E. Cleaning of delivered products is the sole responsibility of the Customer. Although with a very low probability, it may happen that on some surfaces there are residue of processing (resins, "lints"...); even in this case it is the Customer's resonsibility to clean these surfaces and (upon the Customer's report) will provide the best cleaning method, possibily even providing a specific cleaning product (if it is not a commonly used product).
F. When assessing and analysing any " finish defects" the notion of "reasonable tolerance" applies: this is a typical practice in the sector of highly customised and made-to-order goods, and is to be intended as a threshold within which certain finish defects can be considered "tolerable", and are therefore not to be considered "defects" (and thus do not provide for the free replacement of the goods or of the part concerned). An anomaly in the finish is deemed to fall within the concept of "reasonable tolerance" only when: A- it does not affect the use of the goods; B- it cannot be perceived during normal use of the goods but only through careful analysis of the surfaces (this is generally related to the size of the anomaly, its position, its colour with respect to the surrounding surface, and its possible "recurrence"). Let's take some examples (not exhaustive): a possible aesthetic anomaly is not a "defect" if it cannot be seen to the naked eye but only by means of photo/video devices; if it cannot be represented with photo/video devices; if it is located behind/underneath the visible surfaces of the good and is invisible when the assembly is completed...
G. The aforementioned concept of "reasonable tolerance" is to be considered extended in the case of purchasing Outlet furniture. Outlet products are almost always furnishings that have been displayed in showrooms, are normally sold at heavily discounted prices compared to the normal sale price, and from a legal point of view are comparable to "second-hand goods": Outlet furnishings are to be considered purchased on a "seen, liked, taken" basis.
H. In case the replacement of a product (or part of it) requires the return of the damaged piece, customers have the responsibility to adequately pack the elements to avoid damages; in case does not ask for the return of the product or part it, it is up to the customer to dispose of the damaged parts. will provide by email the necessary labels to print and attach to every single package.
I. If during the service of inside delivery or delivery with assembling, the Customer observes anomalies on its property or belongings and it reckons that these anomalies have been caused by the operators that handled the packages/products, the Customer must: A- report immediately to the operators the anomaly, at the moment of the passage or in the seconds just right after it; B- write on the Shipping Document "Found damage on...", by adding a short description of the anomaly and ask the operator to sign and accept the report, C- send images of the anomaly to Customer Care within 24 hours from the delivery; D- send a quote for the fixing of the anomaly within 30 days from the delivery; E- send an invoice for the fixing of the anomaly within 60 days from the delivery. Quote and invoice must be in the name of the Customer and issued by a professional company; each point of this procedure can be activated only if the previous point has been fulfilled. It is obvious that each operator always tries to use the best care possible to avoid damages to the delivered goods and Customer belongings but at the same time (carrying on a tiresome everyday work) these events although quite rare, might happen. By following this procedure the Customer is completely protected towards any kind of anomaly; in case the Customer fails to follow one or more of the aforementioned steps, declines all responsibility.

12 - Warranty

A. All products will be delivered with a regular sales invoice, valid for a 24 months warranty on all manufacturing defects, according to the Italian Consumers Code; for all purchases with an invoice issued to a company or a professional with a VAT number, the warranty will be valid for 12 months. "Outlet" products are an exception; photo shoot props, products coming from Fairs and Television studios as well as products from the Manufacturer's Showroom will have a warranty of 12 months, valid for all non-aesthetic defects since according to the law they belong to the "Used Products" category.
B. Products have to be used properly, in compliance with their intended use, and well maintained: packages always include a product card with related indications; should it not be present, customers have the responsibility to contact our Customer Care. constantly works to operate in the fastest way possible: at the same time, we have to refer to our suppliers according to their producing and managing terms. In case the replacement or repairing of a product (or part of it) requires the return of the piece, customers have the responsibility to adequately pack the elements to be returned to avoid further damages and to pay for the return of the product; costs related to the repair (for materials and labour) and shipping back the product will be charged to
C. In the last few years the increasing extension of warranty times both in advertising campaigns and in business trading, has created unreal length expectations from customers, in contrast with the product real potential and life-span. These unreal warranty lengths often hide many limitations which devalue the product warranty, and they are offered on products with an average, or even much shorter life-span than the warranty itself. On the contrary, we believe in the real value of warranties, which represent real protection for customers on collections designed and produced to enjoy a much longer average life than the specified terms.
For the appliances purchased together with our Kitchens, the warranty assistance is directly supplied by the producer through their Customer Care (both in Italy and Abroad). If in your Country there is not a widespread assistance system, is available to organise the return to Italy, fees will be charged to the Customer.

13 - Privacy Policy does not absolutely use personal data, collected through the registration to the website, for any future electronic communication activity, and at the same time will not release its customers' personal data to third parties. All data are exclusively used to manage customers' orders in the best way. This Directive is not valid for other websites that can be consulted through our links, s.r.l. is not to be held responsible. The company in charge of the processing of personal data on this website is s.r.l. via Nazionale dei Giovi 274 in Lentate sul Seveso (MB) - Italy. The processing of personal data connected with this website is treated by s.r.l. and by s.r.l. employees. No data collected will be communicated or released to third parties. All personal data registered on will be exclusively used to supply services and products and will be kept on database until the customer will decide to cancel his/her account. All personal data may be used in case of possible electronic damages. For more information please visit our Privacy Terms page.

14 - Cookies Policy

No cookies are used to transmit personal information, nor are so-called persistent cookies or user tracking systems implemented. uses Technical Cookies only - including the Web Analytics ones - for this reason, and also following the current legislation it is not necessary to notify the customer since these are only used to make the service work correctly. For more information please visit our Privacy Terms.

15 - Information on Electronic Invoices

Starting January the 1st, 2019 in Italy there's the obligation to exclusively issue electronic invoices, for this reason, the invoice will be immediately transmitted to the Italian Revenue Exchange System (SDI). When you place the order you will be asked some data which are necessary to proceed with the invoicing, which are Fiscal Code for privates if resident in Italy, date and place of birth for foreign private customers and VAT tax number for companies. All invoicing data inserted at the moment of the order can not be modified once the invoice has been issued, which means at the moment of the first payment (or full payment). The invoice will be directly transmitted to the Italian Revenue Exchange System (SDI) which proceeds with its formal verifications, we will then send the invoice - in .pdf format - to the customer by email. In case the invoice is discarded due to the presence of wrong data it will be necessary to communicate new data within 5 days from the notification. A discarded invoice will be considered as not issued and is bound to ask the correction of these data to the Customer, in case of a lack of reply or missing data reserves the right to proceed with the issue of a bill receipt (instead of an invoice) to justify the payment received.