Shipping and Delivery

Shipping

Shipping with furniture specialised carriers

diotti.com delivers mostly relying on furniture specialised carriers to guarantee a high standard of service and product integrity during shipping. Small packages or replacements parts may be delivered by express couriers. All our products travel covered by an All Risk insurance.

Customers must authorise the shipment as soon as products are ready, they will receive soon after an email confirming that the order has been shipped. It will then be the carrier to call you on the phone (usually one day before delivery) to inform you of the day and approximate time of arrival (from Monday to Friday).


Shipping Times

Shipping Times have to be added to the Production Times found in each Product Card. For Europe, times range between 1 and 3 weeks according to the destination, whereas for the US and Canada estimated times range between 4 and 6 weeks. For more information, visit here: Delivery Times.


Delivery Options

Standard delivery with furniture specialised carrier is to be intended "curbside" outside the building or entrance gates. Customers have to help the driver unload the packages from the truck; according to the dimensions and weight of the purchased products, customers are asked to put at disposal other people at the moment of delivery. Delivery is not by appointment: the customer availability is taken into consideration in line with the carrier delivery route.

Delivery to the Floor is available in Italy and Switzerland for orders above € 1.500,00 and provides for delivery by appointment, to the customer's floor and room priorly specified; the cost of the service is automatically calculated in the Shopping Cart up to the 3rd floor, while there is a specific surcharge from the 4th and up to the 10th floor.

You can pick up supplies directly at our warehouse in via Nazionale dei Giovi 274  - Lentate Sul Seveso (Italy). By selecting Picking up at Warehouse, returns and replacements have to be carried out directly at our headquarters. If you wish to send a carrier of your choice to pick up the supply we strongly advise against the use of non-specialized carriers.

diotti.com does not offer assembly services. The majority of our products will be delivered pre-assembled: the assembling process normally consists of putting already defined parts together. You can find more information by reading our Assembling pages.
In Lombardy region, Swiss canton of Tessin and Lazio region we also offer a professional assembling service (in Lombardy region the service also includes removal and disposal of the packages): Customer Care is at disposal for a quote.

Warranty and Assistance

All products have a sales invoice which is valid for a 24 months warranty on conformity defects. At the moment of delivery and in the period just after that, customers must follow the Procedure for the Reception and Verification of the Products; we strongly recommend you to read it before the delivery so you can be aware of all the steps to follow and receive the best possible assistance. To report an anomaly, please fill in the following online form: "Report an Anomaly"

Standard Costs

Shipping Costs are calculated according to the destination and volume of the products in the Basket; the minimum calculated volume is 1 cubic metre.


Free Standard Shipping

- in Italy, it is activated with an Order Total Amount exceeding € 1.500,00
- in most European countries it is activated with an Order Total Amount exceeding € 1.500,00
- in Switzerland, Spain and Ireland it is activated with an Order Total Amount exceeding € 1.500,00


Remote Area Surcharge

Shipping costs do not include additional fees concerning all those special locations which are accessible only by special means of transport or for all those buildings that can not be reached by a semi-trailer.
Some examples:
1 - old town centres where trucks have no access
2 - unfinished buildings which are still considered construction sites
3 - minor islands
If you think one of these can be your occurrence, please contact us before purchase for more information; if the special location is not indicated before the order, we will invoice it anyway at the moment of delivery.