Shipping and Delivery

Shipping

Shipping with furniture specialised carriers

diotti.com delivers mostly relying on furniture specialised carriers in order to guarantee a high standard of service and product integrity during shipping. Small packages or replacements parts may be delivered by express couriers. All our products travel covered by an All Risk insurance.

Customers must authorise the shipment as soon as products are ready, they will receive soon after an email confirming that the order has been shipped. It will then be the carrier to call you on the phone (usually one day before delivery) to inform you of the day and approximate time of arrival (from Monday to Friday).


Shipping Times

Shipping Times have to be added to the Production Times found in each Product Card. For Europe, times range between 1 and 3 weeks according to the destination, whereas for the US and Canada estimated times range between 4 and 6 weeks. For more information, visit here: Delivery Times.


Delivery Options

Standard delivery with furniture specialised carrier is to be intended "curbside" outside the building or entrance gates. Customers have to help the driver unload the packages from the truck; according to the dimensions and weight of the purchased products, customers are asked to put at disposal other people at the moment of delivery. Delivery is not by appointment: the customer availability is taken into consideration in line with the carrier delivery route.

Inside Delivery is available in Europe for orders above € 1,200.00 and only in the following countries: France, Germany, Belgium, the Netherlands and Great Britain (only London city). In Italy Inside Delivery is available for orders above € 1,200.00 and it is automatically calculated inside the Basket up to the third floor only. For higher floors, please contact us.
Inside delivery is by appointment and the delivery takes place in the room of your choice.
Customers must verify the technical feasibility of the delivery: for more information please carefully read our Inside Delivery page or contact our Customer Care.

You can pick up supplies directly at our warehouse from Monday to Friday in via Gianfranco Miglio 1 - Lentate sul Seveso (Italy). By selecting Picking up at Warehouse, returns and replacements have to be carried out directly at our headquarters. If you wish to send a carrier of your choice to pick up the supply we strongly advice against the use of non specialized carriers.

diotti.com does not offer assembly services. The majority of our products will be delivered pre-assembled: the assembling process normally consists of putting already defined parts together. You can find more information by reading our Assembling pages.
In Lombardy region, Swiss canton of Tessin and in Lazio region we also offer a professional assembling service: Customer Care is at disposal for a quote.

Warranty and Assistance

All products have a sales invoice which is valid for a 24 months warranty on conformity defects. At the moment of delivery and in the period just after that, customers must follow the Procedure for the Reception and Verifications of the Products; we strongly recommend you to read it before the delivery so you can be aware of all the steps to follow and receive the best assistance possible.

Standard Costs

Shipping Costs are calculated according to the destination and volume of the products in the Basket; the minimum calculated volume is 1 cubic metre.


Free Standard Shipping

- in Italy it is activated with an Order Total Amount exceeding € 1.000,00
- in most European countries it is activated with an Order Total Amount exceeding € 1.200,00
- in Switzerland, Spain and Ireland it is activated with an Order Total Amount exceeding € 1.500,00


Additional Fees for Special Locations

Shipping costs do not include additional fees concerning all those special locations which are accessible only by special means of transport or for all those buildings that can not be reached by a semi-trailer.
Some examples:
1 - old town centres where trucks have no access
2 - unfinished buildings which are still considered construction sites
3 - minor islands
If you think one of these can be your occurrence, please contact us before purchase for more information; if the special location is not indicated before the order, we will invoice it anyway at the moment of delivery.